UX for AV Professionals | 1-Day Masterclass

"You've got to start with the customer experience and work backward to the technology - not the other way around." - Steve Jobs, Apple co-founder (BusinessWeek, 1997)

Your Instructors

Learn from industry leaders with decades of combined experience in AV and user experience design

Adam Banks

UX Specialist for AV Systems

With over 20 years in the AV and UX industries, Adam specialises in bridging the gap between complex AV technology and end-user needs.

His UX-focused approach has transformed AV-equipped spaces for Fortune 500 companies and universities worldwide.

After establishing the UX-in-AV team at Google, Adam went on to found a UX research consultancy, UX technology company, and a UX software agency.

Greg Jeffreys

AV Design Strategist

A pioneer in AV system design, Greg brings 25+ years of experience creating user-centered technology solutions.

His work has set industry standards for intuitive control systems in corporate and education environments.

Who is this course for?

Anyone who designs, specifies, maintains, or uses AV systems of any kind.

Whether you're a manager, designer, or technician, this course will provide practical akills you han employ in your everyday work.

Why UX Matters in AV Design

In today's workplace, meeting rooms and other AV-led spaces should "just work" - but users often struggle with confusing controls and unreliable technology.

This intensive 1-day masterclass equips AV professionals with practical UX skills to create spaces that delight users.

You will learn practical skills that you can employ to improve your design process, allowing you to design systems better and quicker.

Boost Adoption Rates

When technology is intuitive, employees actually use the advanced features you've invested in.

Enhance User Satisfaction

Create positive experiences that reflect well on your team and increase workplace productivity.

Reduce Support Calls

Design systems that users can operate without IT assistance, dramatically reducing support requests and downtime.

Course Outline

Practical, actionable content designed specifically for AV professionals

UX Fundamentals for AV

Core principles, user psychology, and how they apply to technology design.

Case studies of successful and problematic implementations.

Understanding Your Users

Techniques to identify pain points through observation, interviews, and journey mapping.

Designing Intuitive Controls

Best practices for touch panels & physical interfaces.

Principles of consistency, feedback, and error prevention.

Practical Testing Methods

Hands-on exercises in usability testing.

How to conduct quick, effective tests during planning, design, installation, and beyond.

Implementing UX in Projects

Documenting requirements, collaborating with stakeholders, and measuring success.

Creating a UX checklist for your installations.

On the day

The course is a 1-day introduction to the fundamentals of user-centred design, user research and testing, and iterative design principles.

At a central London location, you'll have a classroom-based training session that incorporates lectures, demos, case-studies, and hands-on practical examples.

Afterwards, join your classmates for food and drinks nearby.

1-day User Experience Masterclass for AV Professionals